- Manage residents’ expectations, rearrangement or postponement of works
- Manage access notifications and appointments
- Customer Complaints and issue resolution
- Delivery of customer survey process via door-to-door surveys and telephone surveys
- Log and update Quality Plans that are sent to clients
- Aid with administration duties in relation to the project
- Communicate with site staff and clients
- Support with Community Projects
- Experience in a similar role within construction
- Outstanding Customer Care skills including negotiation and listening skills
- Exceptional communication skills, both written and verbal
- Good time management and organisational skills
- IT Skills/Understanding of EXCEL and WORD
- High level or accuracy and attention to detail
- Full UK Drivers Licence
- Minimum GCSE English and Maths at Grade C (or equivalent)