Customer Experience Officer

We are looking for Customer Experience Officers for a temp to perm position in Truro, to start in immediately.

Hours: 35 hours per week ( working from home)

Rate: £15.34-19/h

Successful candidate will be working in Customer Access & Digital Services and will support the centralisation of the Directorate feedback process.

The main purpose of the role:

• Delivering consistent response to residents
• Investigating and responding to complaints within agreed policies and practices
• Coordinating and responding to multi-service requests
• Researching, collating and analysing data to produce reports and presentations
• Making decisions within own area of work
• Managing the filing and storage systems
• Providing support and advice to other members of staff in their feedback related duties

Experience / Requirements:

• Proficient in use of Microsoft package
• Excellent communication skills
• Ability to source, analyse and evaluate data to share with colleagues
• High standards of writing skills with ability to write customer-centred responses
• Negotiating and building relationships with internal and external stakeholders
• Understanding how the Local Government works and the sector in which Directorate operates
• NVQ or equivalent in relevant subject, or ability to demonstrate equivalent work based experience

The closing date for this position is 07/02/2025, with the expectation of a candidate starting immediately.

If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CV’s will be shortlisted as received with successful candidate’s being contacted.

Disclaimer: By submitting your CV and details to this ad, you are agreeing for One World Alliance Recruitment Group Ltd (Public Sector Recruitment) to contact you and forward your details onto the end client (via a neutral vendor) to determine your appropriateness for the position. By applying for the position, you agree to be represented by One World Alliance Recruitment Group Ltd if successful.