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- Volume Main Dealer
- Basic salary of £20k, OTE up to £60k
- 5 day working week
- Customer Relationship Management & Front Desk Operations: Greet customers warmly, providing a professional first point of contact. Build long-term relationships by understanding their needs and preferences, offering personalised service. Keep customers informed via phone, email, and in-person updates.
- Customer Satisfaction & Mystery Shop Excellence: Ensure customer satisfaction by following best practices and achieving top scores in mystery shop evaluations.
- Vehicle Evaluation & Sales Support: Evaluate customer vehicles for part exchange with fair, transparent appraisals. Work with the sales team to negotiate deals, assist with test drives, and provide product information.
- CRM & Customer Touchpoints: Use CRM software to track customer interactions and maintain records. Manage touchpoints throughout the sales and service process, from greeting to handover and follow-ups.
- Proven experience in sales, customer service, or a related field.
- Excellent communication and interpersonal skills with the ability to build rapport quickly.
- Strong customer-centric approach, focusing on exceeding customer expectations and building long-term relationships.
- Outstanding organisational and multitasking abilities to manage reception desk operations while conducting vehicle evaluations.
- In-depth automotive knowledge, including a good understanding of vehicle assessment techniques and part exchange considerations.
- Proficiency in using CRM software, MS Office, and other relevant computer systems.
- Valid driver's license with a clean driving record.
- This role description is intended to provide a general overview of the responsibilities and requirements of the Client Manager role. Additional duties and responsibilities specific to the dealership's operations may apply.
