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  4. Experience Specialist

Experience Specialist

TN Recruits
Posted 12 hours ago, valid for a month
Location

Tunbridge Wells, Kent TN2 5FD

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Experience Specialist position involves guiding customers from initial introductions to long-term ownership, focusing on relationship building and creating memorable experiences.
  • Candidates should have experience in a retail or customer-focused environment, with a full UK driving licence required.
  • This role offers a salary of £30,000 per year and emphasizes the importance of a customer-first mindset and strong communication skills.
  • Responsibilities include engaging with customers through events and social media, managing vehicle sales, and providing personalized customer care throughout their journey.
  • The ideal candidate will be organized, proactive, and tech-savvy, with knowledge of vehicle sales processes being advantageous but not essential.
Drive Excitement! As a the Customer Experience Specialist, you’ll be the go-to person for customers, guiding them on their journey from first introductions to long-term ownership. This isn’t just a sales job – it's about building relationships, igniting passion, and creating unforgettable experiences.You'll be part of a close-knit team, working with an exciting brand in a fast-paced, people-focused environment.What You’ll Do:
  • Engage & Excite: Connect with potential customers through events, social media, and online presence. Bring the brand to life and help foster a vibrant community.
  • New and pre-owned vehicle sales: You'll manage and display products and merchandise, maximising sales target achievement.
  • One-to-One Customer Care: Provide outstanding, personalised service at every stage of the customer journey, creating memorable experiences for each car owner.
  • Be a Brand Champion: Organise events, present the latest models, and be the ultimate brand ambassador. You'll be a trusted resource on product features, test drive options, and the entire brand experience.
  • Build Loyalty: Guide customers through aftersales services, making sure they love their experience, long after they drive off!
What We’re Looking For:
  • Customer-First Mindset: You’re passionate about service, understanding needs and motivations and know how to make each customer feel valued.
  • Communication and Presentation Skills: Confident, clear, and able to make each interaction meaningful. Able to present product and Technical innovations in a relevant way.
  • Organised & Proactive: Able to take initiative, plan engaging events, and work efficiently with the team.
  • Tech & Social Media Savvy: Comfortable with digital tools, social media, and CRM systems to keep up a dynamic online presence.
Requirements:
  • Experience in a retail or customer-focused environment
  • Full UK driving licence.
  • If you also have experience of Vehicle Sales Processes, or Dealerweb CRM this will be highly advantageous, however not essential.
Location: Tunbridge WellsReady to make this opportunity a reality? Let's have a confidential chat by contacting . Why work with TN Recruits Automotive? We have an incredible reputation with over 290 5-star reviews.Not sure if this is 100% right for you? Apply or get in touch anyway and have a chat with our Automotive specialist recruiter who has connections with some of the biggest dealerships in the UK, as well as relationships with small, local, family run garages.In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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