Personal Injury Claims Handler

Our client at The AA is currently looking for a Personal Injury Claims Handler to come and join their team in Tunbridge Wells for an initial 3 month contract with the view to be extended on wards.

Client: The AA

Duration: 3 months with potential to extend

Rate: 14.35 per hour

Location: Tunbridge Wells

Summary:

As a Personal Injury Claims Handler MOJ you will be responsible for triaging personal injury claims through the MOJ portal and on a direct claimant basis. You may also handle your own portfolio of OIC and MOJ claims. You will have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre-Action Protocol, OIC claims and low value MOJ portal claims and current case law.

You will contribute to development of the Personal Injury department by helping the junior members of the claims department as a whole with training, referrals and mentoring.

Adhere to the FCA Treating Customers Fairly 6 Consumer Outcomes.

Responsibilities:

• Triaging all OIC/MOJ/Small claims/direct claimant claims
• Handling a OIC/MOJ/small claims/direct claimant claims and non MOJ personal injury claims.
• Assess liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise the customer where liability will rest.
• Identify and report to the Personal Injury Claims Manager any claims where poor prognostic indicators are present.
• Accurately record the information given to us by the customer concerning the circumstances of the incident.
• Improve customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions.
• Ensure our customers are treated fairly and that the customer receives world class customer service in accordance with industry and company guidelines.
• Support cost, service and process efficiency projects across the department, as well has participating in departmental projects.

AA code

• Put customers first
• Own it and deliver
• Safeguard what matters
• Work as a team
• Speak up

If this interests you please apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.