Service Support Advisor

The leading global provider of AI video telematics and connected fleet data is looking for a Service Support Advisor to provide comprehensive support to ensure the best possible customer experience.

An accountable, driven self-starter who has an aptitude for problem-solving and a passion for customer service.  A can-do attitude is a must and enjoyment of technology.   Ability to learn on the go with attention to detail.   Processing the close of service tickets attended by service engineers. Analysing job sheets, validating data, and providing administrative support within the service ticket process.  

Responsibilities:

• Monitoring Service Tickets from start to completion.
• Reviewing and validation of service job sheets for accuracy.
• Validating Service Reports (Job sheets) from 3rd Party Suppliers.
• Validating Warranty Status on service tickets.
• Closing Service Tickets.
• Raising customer invoices for service tickets.
• Liaising with customers – Purchase Order requirements
• Liaising with internal technical support to validate product usage.
• Liaise with 3rd party suppliers regarding service levels.
• Escalations to 3rd party suppliers.
• Service Ticket queries and follow through to resolution.
• Support Account Managers on ticket volume reports for key accounts.
• Attend 3rd party and customer meetings (online), providing feedback and overviews.
• Validating labour costs, product used.
• Reviewing and validating 3rd party supplier purchase orders.
• Sense check billing data reports for allocated customers.
• Platform validation. – use of internal platform for vehicle / project monitoring.

Perks of the Role.

• Fantastic Salary of £25,000
• Monday-Friday only 9 am-5 pm
• Hybrid working model.
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension

This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!