Visitor Experience Manager

TN Recruits

Posted 2 days ago, valid for 17 days

Tunbridge Wells, Kent TN2 5FD

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Are you passionate about people, the arts, and delivering an outstanding visitor experience?Trinity Theatre is looking for a Visitor Experience Manager to lead our Front of House, ensuring every visitor feels welcome, safe, and inspired!Why Join Us?Trinity Theatre is a vibrant arts hub set in a stunning Grade II* listed building. We host a packed programme of theatre, live music, cinema, and community events, making a real impact in Tunbridge Wells.Your Role:�? Ensure a warm and high-quality experience for all visitors, including audiences and performers?? Recruit, train, and manage volunteers to create a welcoming atmosphere�? Oversee the bar, café, and box office, ensuring smooth operations�?? Work closely with different teams to coordinate staffing and event logistics?? Play a key role in health & safety, ensuring compliance and best practiceWhat We’re Looking For:

Excellent communication and people skills
Experience managing customer service teams
A passion for the arts and community engagement
Strong organisational and problem-solving abilities
Ability to stay calm under pressure and lead a team effectively

Desirable:

Experience in a theatre, arts venue, or visitor attraction
Knowledge of box office systems and licensing requirements

Perks & Benefits:�? 32 days holiday (including bank holidays)�? Pension scheme with employer contributions?? Work in a stunning, historic venue?? Be part of a creative and supportive team?? Apply now! Contact Ellie by midday, Friday 21st February. Interviews will follow shortly after.Be part of something special. Join Trinity Theatre and help us create unforgettable experiences!As supporters of Trinity Theatre, TN Recruits are helping them with the recruitment of this role free of charge. Other agencies, if you have suitable candidates, please ask them to reply to our advert or apply direct to Trinity Theatre.In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Visitor Experience Manager

Event Sales Manager

HR Manager

Office Coordinator