Housing Scheme Manager

MMP Consultancy are looking to recruit a Extra Care Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

• Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
• Monitor and action low level rent arrears cases in accordance with the policies and procedures.
• Line manage and develop the extra care scheme assistant ensuring objectives are met and performance maintained to a high standard.
• Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
• Build positive working relationships with the care providers, cleaning, catering and facilities management contractors to ensure tenants receive a seamless service.
• Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
• Implement any required health and safety and fire checks for the scheme.
• Deliver an excellent level of service to customers ensuring that their needs are met.
• Ensure safeguarding concerns are dealt with.
• Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
• Act in accordance with the commitment to equality and diversity by treating everyone with respect.

Requirements:

• Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
• Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
• Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
• Experience of delivering excellent customer services.
• Able to use Microsoft office packages.
• Confident using bespoke ICT systems and databases.
• Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
• Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
• Ability to build relationships and gain trust while maintaining professional boundaries.