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Support Manager - SLA's, ITIL

Jump IT Recruitment
Posted 12 hours ago, valid for 14 days
Location

Tunbridge Wells, Kent TN2 5FD

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A brand new permanent position for a Support Manager has opened with our client.
  • The role requires managing and organizing support, tracking status, defining support processes, and responding to client issues.
  • Candidates should have strong experience in support management, ITIL, and SLA, with a focus on software rather than desktop/hardware support.
  • This position does not offer sponsorship and is intended for someone who can potentially grow a small team.
  • The salary for this role is competitive, and candidates should ideally have several years of relevant experience.

SLA, ITIL, KPI, Application Support. Support Manager, Incident, Reporting, Service Desk.

We have a completely brand new permanent job with our client for a Support Manager.

The role will involve:

  • Manage support
  • Organise support
  • Status track support
  • Define support
  • Respond to client issues
  • SLA’s
  • ITIL
  • Communicate with clients and internal team

It is not desktop/hardware or Windows-based at all but needs someone with experience who is able to shape the support area within the business and potentially grow a small team.

Current issues are dealt with by the tech teams but we need to find someone to triage support issues around software.

Permanent position only. No sponsorship is on offer. It would ideally suit someone with strong support management and ITIL/SLA experience.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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