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Senior Key Account Administrator

Vermelo RPO
Posted 15 hours ago, valid for a month
Location

Tunbridge Wells, Kent TN2 5FD

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

Life Insurance
Employee Assistance

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Sonic Summary

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  • The Senior Key Account Administrator role requires strong administrative skills, particularly in Excel and data analysis, with a salary range of £30,000-£40,000 depending on experience.
  • Candidates should have significant experience in administration and key account support, with demonstrable skills in handling large data sets and generating reports.
  • Responsibilities include building relationships with key clients, conducting meetings to review account performance, and coordinating client projects across departments.
  • The ideal candidate will possess exceptional communication skills, attention to detail, and the ability to proactively identify and resolve issues.
  • This position offers a hybrid working model, Monday to Friday hours, and various benefits including private medical insurance and a pension plan.

Senior Key Account Administrator

Are you an experienced administrator proficient in Excel and business systems?

I have a role that involves data analysis, developing and generating reports for stakeholders and initiating cross-departmental collaboration.

Having a quick thinking and proactive problem-solving attitude is important in this role as there will be times you need to speak to our customers to manage expectations and keep customers informed.

Responsibilities

  • Build and Maintain Relationships: Develop strong, long-term relationships with key clients, understanding their needs and ensuring their satisfaction.
  • Serve as the primary point of contact for key accounts, addressing enquiries, resolving issues, and providing timely updates on products and services.
  • Regularly schedule and conduct meetings with clients to review account performance, gather feedback, and discuss future needs.
  • Data Collection: Gather and compile data from various sources to support account management activities.
  • Data Analysis: Analyse client data to identify trends, patterns, and insights that can inform decision-making and strategy.
  • Reporting: Create detailed reports and dashboards to present data findings to clients and internal stakeholders, highlighting key metrics and performance indicators.
  • Develop and implement strategic account plans tailored to each key client, focusing on growth opportunities and risk mitigation.
  • Track and monitor account performance against established goals and KPIs, adjusting strategies as needed to achieve targets.
  • Coordinate and oversee the execution of client projects, ensuring timely delivery and adherence to quality standards.
  • Internal Coordination: Work closely with sales, marketing, product development, and customer service teams to ensure a cohesive approach to account management.
  • Provide client feedback to internal teams to inform product improvements and service enhancements.
  • Assist in training internal teams on client-specific requirements and data analysis tools.
  • Issue Identification: Proactively identify potential issues and challenges.
  • Administrative tasks including, Order placement, Order status updates, Invoicing, Credits, Raising and managing RMAs (returns)
  • Software/subscription billing & Software Renewals
  • Asset Management: Sim Cancellations, Activations, Subscription Migration
  • Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.

Qualifications and experience

  • Good commercial acumen
  • Highly proficient in Microsoft Excel (complex formula such as, look ups, nested if statements, data cleansing functions, pivot tables, etc).
  • Demonstrable skills in data analysis of 10k+ lines of data.
  • Experience in generating reports and interpret data.
  • Strong organisational skills with the ability to multi-task.
  • Strong experience working in an office with administration/ Key Account Support experience (essential).
  • Strong Microsoft Office experience.
  • Fast and accurate typing skills, a high level of grammar, spelling, and punctuation.
  • High attention to detail.
  • Exceptional communication skills (verbal and written).
  • Ability to work alone and as part of a team.
  • Degree or A levels (minimum)

Perks of the Role;

  • Fantastic Salary of £30,000-£40,000 *Experience-dependent
  • Monday-Friday only 9 am-5 pm
  • Hybrid working model.
  • Free parking on site
  • Health Assured Employee Assistance Programme (EAP)
  • Private Medical Insurance
  • 25 days of holiday plus Bank Holidays
  • Life Assurance (x4 salary)
  • Pension

This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.