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Senior Key Account Administrator
Are you an experienced administrator proficient in Excel and business systems?
I have a role that involves data analysis, developing and generating reports for stakeholders and initiating cross-departmental collaboration.
Having a quick thinking and proactive problem-solving attitude is important in this role as there will be times you need to speak to our customers to manage expectations and keep customers informed.
Responsibilities
- Build and Maintain Relationships: Develop strong, long-term relationships with key clients, understanding their needs and ensuring their satisfaction.
- Serve as the primary point of contact for key accounts, addressing enquiries, resolving issues, and providing timely updates on products and services.
- Regularly schedule and conduct meetings with clients to review account performance, gather feedback, and discuss future needs.
- Data Collection: Gather and compile data from various sources to support account management activities.
- Data Analysis: Analyse client data to identify trends, patterns, and insights that can inform decision-making and strategy.
- Reporting: Create detailed reports and dashboards to present data findings to clients and internal stakeholders, highlighting key metrics and performance indicators.
- Develop and implement strategic account plans tailored to each key client, focusing on growth opportunities and risk mitigation.
- Track and monitor account performance against established goals and KPIs, adjusting strategies as needed to achieve targets.
- Coordinate and oversee the execution of client projects, ensuring timely delivery and adherence to quality standards.
- Internal Coordination: Work closely with sales, marketing, product development, and customer service teams to ensure a cohesive approach to account management.
- Provide client feedback to internal teams to inform product improvements and service enhancements.
- Assist in training internal teams on client-specific requirements and data analysis tools.
- Issue Identification: Proactively identify potential issues and challenges.
- Administrative tasks including, Order placement, Order status updates, Invoicing, Credits, Raising and managing RMAs (returns)
- Software/subscription billing & Software Renewals
- Asset Management: Sim Cancellations, Activations, Subscription Migration
- Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.
Qualifications and experience
- Good commercial acumen
- Highly proficient in Microsoft Excel (complex formula such as, look ups, nested if statements, data cleansing functions, pivot tables, etc).
- Demonstrable skills in data analysis of 10k+ lines of data.
- Experience in generating reports and interpret data.
- Strong organisational skills with the ability to multi-task.
- Strong experience working in an office with administration/ Key Account Support experience (essential).
- Strong Microsoft Office experience.
- Fast and accurate typing skills, a high level of grammar, spelling, and punctuation.
- High attention to detail.
- Exceptional communication skills (verbal and written).
- Ability to work alone and as part of a team.
- Degree or A levels (minimum)
Perks of the Role;
- Fantastic Salary of £30,000-£40,000 *Experience-dependent
- Monday-Friday only 9 am-5 pm
- Hybrid working model.
- Free parking on site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!
