Customer Account Manager

Lloyd Recruitment Services is delighted to partner with a leading company based in Tunbridge Wells to find a dedicated Customer Account Manager. If you're passionate about delivering exceptional customer service and are eager to make a meaningful impact in a dynamic, client-focused environment, we encourage you to explore this fantastic opportunity.

Key Highlights:

• This is not a heavy sales role - no cold calling is required. The position focuses exclusively on managing inbound communications with clients

If you're looking for a fresh start in a role where you can leverage your customer service skills without the pressure of outbound sales, this could be the perfect fit for you.

What's in it for you?

• 24,000.00 to 28,000.00 per annum
• Monday to Friday - 8.30am to 5.30pm
• 22 days of annual leave per year plus bank holidays (increases incrementally up to 25 days after 5 years)
• Birthday off
• Pension scheme
• Hybrid working once trained
• Monthly performance bonus
• Flexible working hours (within 8am to 6pm)
• Opportunities for career progression

Key Responsibilities as a Customer Account Manager, your responsibilities will include:

• Managing key client accounts, ensuring smooth operations and adherence to Service Level Agreements
• Keeping clients informed about performance and promptly addressing their queries via email and telephone
• Monitoring and maintaining schedules
• Generating quotes and securing approvals
• Updating clients on job statuses
• Developing and nurturing positive client relationships to enhance account revenue
• Preparing reports and participating in client meetings
• Overseeing the onboarding of new client accounts
• Handling necessary administrative tasks
• Providing excellent customer service at all times
• Ensuring effective communication and managing client expectations

Desired Experience:

• At least 2 years of experience in a similar customer service role in an office setting or 2 years of experience in a senior hospitality role
• Understanding of client requirements and expectations
• Proficiency with Microsoft Office applications (Word, Excel, and Outlook)

Qualities:

• Excellent communication skills and telephone etiquette
• Confidence in dealing with clients and colleagues over the phone
• Strong multitasking and attention to detail
• Ability to work independently and adapt in a fast-paced environment

Refer a friend and earn up to 500 and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.