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ITIL, SLA's, Triage, Ticketing Systems, Team Lead, KPI
This is not your normal management role but is a great opportunity for the right experienced person.
Our client (which is a genuinely nice company to work for) is looking to recruit for a Support Manager for a completely new role.
It will be hands-on to start. It supports clients that use their product above their own support.
The ideal candidate will be capable of and have experience in managing, leading, and motivating a small team that will eventually (18-24 months) be a 24x7 support environment.
The role will involve:
- Recommending a ticketing system
- Defining and setting up triage processes
- Generate documentation
- Set up processes and structure
- Liaise with Software Development and Product teams (who currently cover support)
- Recruitment of a team
- Reporting to peers and board.
If you have the experience, seeking a new challenge and ideally have worked in financial services, financial software, trading platforms etc. then please do get in touch.
Permanent only. Financial sector experience useful. Must have 5 years UK work experience due to financial checks.
