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Customer Service Manager - Social Housing Repairs & Maintenance
Based near Twickenham
Full-Time, Permanent position
Salary: 40,000 - 46,000
We are working with a leading housing association to recruit a proactive and experienced Customer Service Manager to join their team based near Twickenham. This is a full time, permanent role, ideal for somebody who is looking to develop their career.
As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance provision, including planning / scheduling, customer care, and complaint handling.
You will manage a team of Call Handlers / Repairs Planners to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices
This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.
For more information, please apply online!
