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Customer Service Executive
Based in Twickenham
Salary: £23,900-£24,500
Monday to Friday, early or a late shift.
Early - 08:30 - 17:30
Late - 10:00 - 19:00
Every Third Saturday 09:00 - 15:00
We are recruiting for a very successful, expanding organisation based in the Twickenham area. The organisation has a vibrant and diverse workforce that are invested in being the best at what they do .. Working as part of our customer service team you will be responsible for ensuring our customers receive the best possible service each time they contact us.
Role and responsibilities
- Telephone and administrative based customer service position
- Delivering great customer care in a warm, genuine and friendly manner
- Prioritising and processing customer contact via telephone and email
- Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
- Conducting outbound calls to customers to chase outstanding items required to complete their policy or to provide case updates
- Processing incoming communication from third parties to ensure our systems and customers are kept up-to-date
- Maintaining thorough and accurate records
- Delivering targets and working towards deadlines
- The successful candidate must have a strong can-do mentality and be comfortable in a high pressure call centre environment
Skills and experience required:
- Experience in the insurance industry
- Telephone experience of inbound and outbound calls
- Excellent communication skills, both written and oral
- Friendly, patient and helpful
- Team player with the ability to flex requirements to meet the needs of the business
- Exceptional attention to detail
- Experience with Microsoft Office: Word, Excel and Outlook
- Experience within motor insurance
Beneficial, but not essential:
- CII qualification
- Experience with Open GI software
Salary and benefits:
- Salary range £23,900-£24,500 depending on experience.
- Company Pension Scheme
- Eye tests with contribution towards cost of spectacles (if required for VDU use)
- Employee assistance program
- Cycle to work scheme.
- 21 days annual leave plus all English bank holidays
