Customer Service Advisor

Customer Service Executive

We are seeking aCustomer Service Executiveon behalf of one of the UKs fastest-growing online furniture retailers. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment, this could be the perfect opportunity for you!

Key Responsibilities

• Deliver a first-class customer experience, demonstrating expert knowledge of the company's products.
• Manage customer service and operations processes effectively.
• Accurately log and maintain customer service cases using internal systems.
• Handle customer service and operations data with precision and attention to detail.

About You

• Experience:At least 1 year in customer service or customer experience roles, ideally within an e-commerce or retail setting. Familiarity with CRM and ERP systems is essential.
• Skills:
  • Strong attention to detail and a commitment to maintaining high-quality data and systems.
  • Exceptional written and verbal communication skills.
  • A proactive, team-oriented mindset with the ability to collaborate across departments.
  • Resilience and positivity to adapt to the fast-paced, dynamic retail sector.

Perks & Benefits

• Competitive salary of up to 30,000 per annum.
• 30 days of annual leave, plus your birthday off!

This is a fantastic opportunity to join an innovative and dynamic company dedicated to providing high-quality British furniture.