Sales Administrator - 9-MONTH MATERNITY CONTRACT

Based in Twickenham.

Salary £26,000 per annum, pro rata

Full time office based role - Hours: 8.30am -5.00pm

Free parking!

We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a talented and proactive individual with excellent communication skills and a high degree of accuracy and attention to detail to join a small team of highly motivated and dedicated individuals.

Key responsibilities: -

To accurately process customer orders on to central computer system and print order details for our warehouse to pack and despatch
To provide prompt and accurate service to customers to ensure optimum satisfaction
To provide ongoing support to Area Sales Managers as required
To work as part of a team, being flexible and offering support within the team
To gain a good working knowledge of product ranges to enable efficiency in role
Talking to customers and taking orders over the phone
Processing orders received by phone, email or via the Area Sales Managers
Producing proforma invoices when pre-payment is required
Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
Entering daily delivery schedules onto carrier’s website
Obtaining estimated delivery times from carrier on request
Liaising with carrier to resolve delivery difficulties and disputes
Assessing viability and potential issues of site deliveries
Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
General administration, including filing, archiving and maintenance of office systems
Allocation of new stock received to back orders and notification of customers
Setting special prices against customer records on computer system
Checking orders processed by colleagues

Person Specification: -

Attention to detail and accuracy
Excellent telephone manner and understanding of good Customer Service
Previous experience in an administrative or customer related role is crucial
Proficiency in Microsoft Office particularly Excel
Basic understanding of Maths
Ability to follow through tasks from start to conclusion
Ability to work well under pressure in a fast-paced dynamic environment
Positive attitude and willingness to offer support
Available to start immediately