Back to search
Sales Admin Assistant - 9-MONTH MATERNITY CONTRACT
Based in Twickenham.
Salary £26,000 per annum, pro rata
Full time office based role - Hours: 8.30am -5.00pm
Free parking!
We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a talented and proactive individual with excellent communication skills and a high degree of accuracy and attention to detail to join a small team of highly motivated and dedicated individuals.
Key responsibilities: -
- To accurately process customer orders on to central computer system and print order details for our warehouse to pack and despatch
- To provide prompt and accurate service to customers to ensure optimum satisfaction
- To provide ongoing support to Area Sales Managers as required
- To work as part of a team, being flexible and offering support within the team
- To gain a good working knowledge of product ranges to enable efficiency in role
- Talking to customers and taking orders over the phone
- Processing orders received by phone, email or via the Area Sales Managers
- Producing proforma invoices when pre-payment is required
- Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
- Entering daily delivery schedules onto carrier’s website
- Obtaining estimated delivery times from carrier on request
- Liaising with carrier to resolve delivery difficulties and disputes
- Assessing viability and potential issues of site deliveries
- Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
- Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
- General administration, including filing, archiving and maintenance of office systems
- Allocation of new stock received to back orders and notification of customers
- Setting special prices against customer records on computer system
- Checking orders processed by colleagues
Person Specification: -
- Attention to detail and accuracy
- Excellent telephone manner and understanding of good Customer Service
- Previous experience in an administrative or customer related role is crucial
- Proficiency in Microsoft Office particularly Excel
- Basic understanding of Maths
- Ability to follow through tasks from start to conclusion
- Ability to work well under pressure in a fast-paced dynamic environment
- Positive attitude and willingness to offer support
- Available to start immediately
