Complaints Manager

Complaints Manager - Social Housing Repairs & Maintenance

Twickenham

Permanent, full time position

£40,000 - £44,000 per annum

Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manager to join their team based near Twickenham. This is a full time, permanent role.

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

• Previous experience in social housing repairs and maintenance
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning softwares
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call the office on 01474 850707.