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Our client a homeless charity based in the borough of Richmond is currently seeking an experienced Operations Manager Outreach to join their team. Reporting into the Director of Operations you will be responsible for delivering high-quality services offered by the Homeless Health Link Service, focusing on engaging homeless clients, including rough sleepers, in a range of primary care, mental health, and substance misuse services.
Key responsibilities include:
- Service Delivery: Be the lead for the service, developing relationships and links with NHS Integrated Care Boards, local authorities, substance misuse services, mental health trusts and other stakeholder services across the specified boroughs.
- Ensure staff carry out comprehensive assessments of people referred into the service, developing engagement plans for those clients with complex mental health needs. This duty will include: conducting client risk assessments at point of entry into the service and ensuring risk plans are regularly reviewed.
- Lead on regular case reviews for all clients across the service working with partner agencies and other SPEAR services to effectively communicate updates on clients and any progress or issues.
- To provide leadership to the team, line managing/supervising staff to ensure effective service delivery.
About you:
- Extensive experience of line managing and supervising a staff team within either the homelessness, substance misuse or mental health sector.
- Ability to produce reports for the service, with particular focus on performance reports for commissioners/funders.
- Experience of supporting people to address their needs by the use of comprehensive assessment and case management and an understanding of involving the person in their own care, taking a person-centred approach.
- A knowledge and awareness of homeless outreach services and practices to engage with rough sleepers.
We are seeking applications from candidates with extensive experience in managing and developing rough sleeper outreach services working at a high level with commissioning bodies to design, implement, develop and deliver high performing outreach services. This is a challenging, incredibly rewarding position that requires a can-do attitude and a desire to succeed. For further details please contact Langton N4P Charity Recruitment specialists.
