GCS Officer

GCS currently deliver in excess of 200,000 on Desktop LGSR verification audits, 22,000 on site quality control audits and other related compliance audit services per annum to both domestic and commercial residential properties, as part of a service provision for registered social landlords.

The primary purpose of this role is to manage and continuously provide input ensuring the delivery and improvement of all duties associated with the above to ensure they are completed to a high standard in a timely fashion to meet and exceed our contractual obligations and maintain the reputation of the company.

• Manage the timely and consistent delivery of all desktop audits and other related programmed works.
• Manage the electronic import (and Import failures) process of LGSR and other related data.
• Manage the contractor relationship and suitable return for rejected LGSRs.
• Manage the timely delivery, consistency and provide validation of all daily output reports associated with compliance and service programme managed works.
• Prepare and the Client Monthly “Contract Report” and issue to Contract Manager for approval.
• Prepare and issue the Client weekly update reports.
• Supply Line management and direct supervision of Contract administrative staff, including the support of any agreed personal development plan.
• Deliver internal quality checks on completed works by Contracts Administrator.
• Preparation of Monthly Contractor Payment and issue to Contracts Manager for Approval.
• Be the day to day point of contact for both Client and Contractor.
• Authorise any simple Contractor related additional works claims, passing more difficult to a Contract Manager.
• The supply of the “Client Meeting Pack” in advance of any Client Contract Meetings.
• Attend Client Contract Meetings and draft the meeting minutes for approval.
• Working alongside the Service Department to ensure an effective and joined up service delivery is achieved for inspection audit services.
• Manage the timely completion of any audit related reports.
• Identification and incorporation of known best practice into the Contracts Department’s business activities.
• Act and deliver upon any reasonable contract requests by a Company Manager and/or Company Director.
• Be available to undertake any associated resident liaison duties as required.
• Be available to assist colleagues to meet the reasonable needs of the business in times of absence and/or annual leave.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business objectives of the Company.

The ideal candidate must have:

• A strong understanding of Microsoft 365 and its suite of applications.
• Proficiency in Microsoft Teams for collaboration and communication.
• Advanced knowledge of Microsoft Word for document creation and formatting.
• Expertise in Microsoft Excel, including data analysis, formulas, and spreadsheet management.