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About the Role:
We are seeking a highly organized and dedicated Service Admin to join our team. The ideal candidate will provide key administrative support to the Operational team, ensuring the smooth running of day-to-day operations and delivering exceptional customer service. This is an excellent opportunity to join a company focused on dynamic growth and customer satisfaction.
Shift Patten
- Monday to Friday (office based)
- 8.30am to 5Pm
Main Purpose of the Job:
- Liaise with operational personnel to ensure all systems are updated.
- Manage all administrative activities for the department.
- Develop and maintain positive relationships with customers.
- Minimize invoice queries and investigate any credit requests.
- Ensure data input is accurate and completed promptly.
- Complete all end-of-week checks before the monthly invoice run.
Main Tasks and Activities:
- Resolve customer missed collection queries promptly.
- Handle customer invoice queries efficiently.
- Ensure accurate data entry into IT systems.
- Record gains and losses on the depot progress spreadsheet.
- Manage emails effectively, ensuring they are dealt with and filed away on time.
- Keep Helpdesks clear or in progress by the end of each day.
- Update reception with relevant service issues (e.g., vehicle breakdowns).
- Inform key accounts of service issues affecting their customers.
- Contact missed customers to explain the reason for the missed collection and confirm a rescheduled day.
- Ensure all routes are in order and report any non-compliance by drivers to the Service Administrator.
- Manage delivery and collection tickets, keeping customers informed about their delivery date and first collection day.
Skills and Experience:
- Strong administration skills.
- Competent in the use of Microsoft applications.
- Excellent customer service skills.
- A team player with the ability to work on your own initiative.
If you are interested in these exciting opportunities, then please apply with a full up to date CV.
We are working as a recruitment business for this role.
Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment.
