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Position Overview:We are seeking a dynamic and organised individual for a varied administrative role within Children's Services. You will be part of a friendly and supportive business support team, assisting social work teams that engage directly with professionals, children, and families referred for child protection or safeguarding.
Key Details:
- Hours: 37 hours per week
- Location: Initially office-based in Usk (NP15 1GA) for the first four weeks for training, followed by a hybrid working model with 2-3 days in the office each week.
Role Responsibilities:
- Provide comprehensive administrative support to social work teams, ensuring efficient operations within a fast-paced environment.
- Handle incoming calls from professionals and families, demonstrating a professional and empathetic phone manner while maintaining composure in challenging situations.
- Set up new laptops and mobile devices post-training, including configuring inboxes, shortcuts, and salutations, and validating data for accuracy.
- Manage petty cash, conduct file viewings and Data Subject Access Requests (DSARs), and process child protection referrals within required deadlines.
- Oversee general administrative tasks related to new referrals and ongoing cases, particularly within the Children with Disabilities team.
- Monitor and manage shared inboxes, ensuring timely responses and support.
Ideal Candidate:
- Strong administrative experience, particularly in fast-paced environments.
- Excellent IT skills, with the ability to troubleshoot and set up technology efficiently.
- Ability to remain calm under pressure, demonstrating empathy while compartmentalising complex and sensitive casework.
- A proactive approach to tasks and the capability to manage multiple responsibilities effectively.
Training:Full and extensive training will be provided to support your development in this role.
This position is ideal for someone with a solid administrative background who is looking to make a meaningful contribution within a supportive team. If you thrive in a dynamic environment and possess the required skills, we encourage you to apply.
