Relationship Manager

Relationship Manager £25 - £28K37.5 hours Mon - FriHybrid - 3 days in Office 2 days at home25 days holiday plus bank holidays - 5 service days after eligibility.Fantastic other benefits (happy to discuss).The Role* Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.* Handling finance rate negotiations and coordinating all stages of client transactions.* Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.* Meeting profit and margin targets, along with other key performance indicators.* Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound inquiries.* Cultivating existing relationships with clients and dealer sales personnel.* Developing new client relationships.* Managing and maintaining the sales pipeline.* Providing support to the team while achieving individual objectives.* Taking ownership of workload coordination (with supervisor support available after training).What you will need to bring* Emphasising customer service, fairness, empathy, and good practices.* Demonstrating a proactive and self-motivated approach with a positive attitude.* Displaying confidence, resilience, and curiosity.* Exhibiting effective verbal and written communication skills.* Proficient in administrative tasks, computer literacy, and digital technology usage (with training).* Capable of prioritizing and professionally managing multiple client demands.* Skilled in numeracy, accuracy, and diligence.* Collaborative team player who is sociable, supportive, and empathetic.Qualifications & Experience* Minimum A levels/BTEC qualifications, with a degree or equivalent being beneficial.* Ideal to have a track record of meeting sales quotas in a financial services environment.* Beneficial to hold professional qualifications in finance or banking.* Ideal to possess knowledge of hire purchase, leasing, or B2B lending.* Desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.

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