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- Coordinate and schedule engineering works on our internal system, according to requirements.
- Prioritise urgent and important jobs to ensure they are completed within specified timelines.
- Purchase materials for jobs and organise necessary access arrangements.
- Validate each job to ensure all relevant information is included, such as locations, access codes, and contact details.
- Liaise with engineers daily to discuss job details and updates.
- Provide updates and recommendations to clients and maintain both client and internal databases.
- Follow up on any outstanding works with clients and handle administrative duties within the team.
- Update clients' and internal databases/portals as a daily task.
- Excellent customer service skills, both written and verbal, as the role involves frequent liaison with clients and customer service teams via email and telephone.
- Some knowledge or background in the reactive repair industry.
- Proficient in phone communication with good command of English.
- Ability to learn new skills quickly and adapt to emergency situations.
- Strong organisational skills, attention to detail, and the ability to work independently once trained.
- Good geographical knowledge.
- Ability to work well under time constraints and customer demands.
- Proficiency in MS Office (Email, Excel, and Word).
- Experience in ordering parts from suppliers and ability to write small quotes as required if preferable but not essential.
