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Customer Liaison Lead

SHEER JOBS LIMITED
Posted 10 hours ago, valid for 14 days
Location

Uxbridge, Buckinghamshire UB8 1DH, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Liaison Lead will manage regulatory requirements related to complaints and service improvements within the Housing Service.
  • This role involves overseeing the complaints process, analyzing data for trends, and ensuring compliance with organizational policies.
  • Candidates should possess strong analytical skills and experience in public sector housing, particularly within local authorities.
  • The position requires a minimum of 3 years of relevant experience and offers a salary of £45,000 per year.
  • The role emphasizes collaboration across teams to enhance service delivery and customer satisfaction.

Job Overview:

The Customer Liaison Lead will be responsible for overseeing the regulatory requirements related to complaints and service improvements within the Housing Service. The Customer Liaison Lead role involves leading on complaint management, ensuring compliance with Organisational policies and procedures, and driving service improvements based on learning from complaints.

Key Responsibilities:

  • Managing and overseeing the complaints process within the Housing Service, ensuring timely and effective resolution in line with regulatory standards.
  • Analysing complaint data to identify trends, areas for improvement, and learning opportunities, ensuring this information is documented and acted upon.
  • Preparing and submitting data returns to the housing regulator, ensuring accuracy and compliance with reporting requirements.
  • Liaising with service managers and teams to ensure adherence to council policies and procedures, promoting a culture of continuous improvement.
  • Developing and implementing processes to evidence service improvements resulting from complaints, demonstrating compliance with regulatory expectations.

Skills, Abilities and Experience:

  • Strong analytical skills
  • Attention to detail
  • Ability to work collaboratively across teams to enhance service delivery and customer satisfaction.
  • Public Sector Housing
  • Local Authority Experience

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.