Debt Recovery Officer

Job Title: Debt Recovery OfficerLocation: HillingdonContract Type: 3-Month ContractSalary: £22 per hour- Inside Ir35 – Umbrella contractors only

About the Role

We are seeking a proactive and detail-oriented Debt Recovery Officer to join our client’s team in Hillingdon on a 3-month contract. In this role, you will manage a varied caseload, ensuring the effective recovery of outstanding debts. You will work closely with customers and internal teams, balancing empathy with professionalism to achieve successful outcomes.

Key Responsibilities

• Manage debt recovery processes, including calculations, adjustments, and entries to accounts.
• Engage with customers regarding financial matters in writing, by phone, and in person, ensuring clear and respectful communication.
• Organise and prioritise a varied workload to meet deadlines and set targets.
• Present evidence in County Court cases, representing the organisation with professionalism.
• Provide support and advice on debt recovery and credit control processes in line with best practices.
• Utilise advanced IT systems, including Microsoft Office, Google Suite, and financial packages, to meet work objectives and generate statistical data.
• Apply relevant legislation, including The Care Act 2014, to ensure compliance in debt recovery for Adult Social Care.
• Work collaboratively with team members, sharing knowledge and contributing to process improvements.

Essential Qualifications and Experience

• GCSEs (Grade C or above) in Maths, English, and one other subject.
• A-level, NVQ Level 3, or BTEC qualifications (or equivalent relevant experience).
• Experience working in a financial environment within a large organisation.
• Demonstrable experience in debt recovery and credit control.
• Experience presenting evidence in County Court.
• Proficiency in Microsoft and Google applications, with advanced IT skills.

Key Skills and Competencies

• Strong written and verbal communication skills to manage sensitive and contentious situations with respect, care, and empathy.
• Ability to carry out accurate financial calculations and account adjustments.
• Excellent organisational skills, with the ability to prioritise and meet deadlines.
• Sound knowledge of income recovery, debt counselling, and debt collection best practices.
• A positive "can-do" attitude and commitment to adapting to changing work practices.
• Confidence in using legislation and policy to support decision-making and ensure compliance.
• Team-oriented approach, valuing collaboration and the contributions of others.

Why Join Us?

This is a fantastic opportunity to apply your debt recovery expertise in a role that offers variety, challenge, and reward. Based in Hillingdon, this 3-month contract provides the chance to make a real impact within a supportive and professional environment.

Apply now to take the next step in your career!