Customer Care Representative

Your new companyA manufacturing company based in Uxbridge is looking for a full-time permanent Customer Care Representative to join their team.Your new roleAs a Customer Care Representative, you will ensure the customers are provided with a high-quality service. You will provide technical support and co-ordinator collections for product repairs and keep customers informed on the progress of their repairs. Handling inbound telephone calls and emails and liaising with various departments when required.What you'll need to succeedPrevious customer care experience handling enquiries / complaints and providing suitable resolutions / troubleshooting is required. You will have excellent written and verbal communication skills and be able to organise and prioritise your workload efficiently. You will have experience troubleshooting and providing solutions / resolutions to customer enquiries and complaints. You will have strong knowledge of Microsoft Office.What you'll get in returnThis role is 37.5 hours a week (Monday to Friday 9am - 5pm) with hybrid working of 3 days in the office and 2 days at home. The role is paying between £25,000 - £30,000. This is an exciting permanent opportunity to join and be part of an award-winning company that provides a high-quality and personalised experience for customers.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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