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Overview:Our client is seeking a dedicated and detail-oriented Customer Service Administrator to join their dynamic team. This role is pivotal in ensuring exceptional customer service by handling queries, processing orders, and supporting the sales department's operations.
Key Responsibilities:
Customer Interaction:
Handle customer complaints, concerns, and queries, including invoice issues, sales order discrepancies, and delivery tracking.
Provide timely and effective resolutions to ensure customer satisfaction.
Administrative Duties:
Document complaints and discrepancies on appropriate tracking spreadsheets for quality monitoring and system improvement.
Process customer returns, determining eligibility for repair, credit, or replacement.
Manage repairs and calibrations, ensuring timely resolution.
Log all complaints, discrepancies, and repairs into the CRM system.
Process sales and web orders accurately and efficiently.
Provide customers with Proof of Deliveries (PODs).
Resolve after-sales queries, including issues related to late deliveries, shortages, and damages.
Communication:
Answer incoming calls and make timed delivery calls, ensuring effective follow-ups.
Liaise with internal departments to ensure smooth operations and customer satisfaction.
Sales Support:
Provide support to the sales team as needed, facilitating a seamless workflow within the department.
Person Specification:
Experience:
Previous experience in a customer service role within an office environment is essential.
Skills and Attributes:
Customer Focused: Ability to meet customer needs by effectively listening and responding to their requests and concerns.
Analytical Skills: Capable of analyzing problems to develop a clear understanding and make informed decisions.
Driven: Enthusiastic and motivated with a focus on achieving results. Ability to work independently, handle pressure, and maintain organization.
Effective Communicator: Excellent telephone manner with strong written and verbal communication skills.
Team Player: Ability to work collaboratively with others to achieve departmental goals and support various teams.
Qualifications:
Proficiency in Microsoft Office Suite, especially Excel.
Experience with CRM systems is advantageous.
Strong organisational and multitasking abilities.
Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
