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Customer service representative
Customer Service Administrator

Customer Service Administrator

Trinity Resource Solutions

Posted a day ago, valid for 15 days

Uxbridge, Buckinghamshire UB8 1DH, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

We are seeking a Customer Service Administrator for a growing client in Uxbridge.
The role involves responding to customer inquiries, creating quotes, managing service reports, and handling account queries.
Candidates should have prior experience in an administration role and possess good organizational and problem-solving skills.
The position offers a competitive salary, with the potential for top earnings based on experience.
Applicants should be passionate about customer service and have strong verbal and written communication skills, ideally with some exposure to SAP and Excel.

We are recruiting for a Customer Service Administrator to join our exciting and expanding client based in Uxbridge.If you're looking for the next step in your career with fantastic office culture, an organisation that will invest in you and with great opportunities within then please apply!Responsibilities

Respond to emails received in the Service Inbox from external and internal customers (SLA 24 hours) giving customers a great customer service
Create Quotes for breakdowns and Services
Close Service Reports
Manage Account queries sent to Service
Create and manage Return to Fits when parts are needed to fix machine and a return to site is required.
Process Worksheets that have submitted manually
Manage Stock Adjustments
Log Calls for engineer attendance.
Create Contracts for Service Agreement
Create and Manage Orders for cleaning products and spare parts
To support colleagues and engage pro-actively with all areas of the business
Be always customer orientated and to represent the company in the best way

Experience RequiredIn order to achieve the top salary for this role you must have the following experience:

Experience of working in a Administration role
Exposure to SAP and Excel (preferable not essential)
Good organisational and problem solving skills
Have initiative and motivation
Passionate about proving excellent Customer Service
Good verbal and written communication skills

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