Customer Service Advisor

Customer Service Advisor

Location: Uxbridge / Fully office based / Parking on site.

Permanent job / Monday to Friday (40 hour week)

Bonus: 3% of annual salary based on performance.

Brief description of role

The main function is to support customers at the first point of contact by phone e-mail or remote access software, with any breakdown issues or basic technical queries on their machine.

• Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels.
• Add clear notes on calls which are progressed for attendance
• Create service reports with a clear description once a call has been cleared over the phone
• Proactively Review remote access reports for faults on equipment likely to cause a breakdown
• Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
• Assist the Service Desk Admin Team with Technical Queries
• Create estimates for service and other ad hoc work as required by the customer

Customer Service Advisor skills/experience:

• 1 to 2 years in Customer Service / call centre / retail
• Proven expereince of excellent customer service.
• Good organizational and problem-solving skills
• Show initiative and self-motivation
• Passionate about providing excellent Customer Service
• Excellent telephone manner and good verbal and written communication skills

Please apply now if you have relevant experience.

Thank you and good luck!