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- Provide unparalleled support to the team to enable them to progress the customer's claim
- Manage incoming calls, directing callers to the appropriate team and handling basic queries
- Follow up with customers for pre-requested documents, such as images of their vehicle damage
- Assist the team with investigations into liability, contacting witnesses and sending out statements
- Receive and process updates from various partner companies
- Manage emails, adding mail to handlers' files
- Chase insurers for payment of outstanding invoices, over the phone and via email
- Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission
- Great phone manner and customer service skills
- Strong written and verbal skills
- Must be computer literate
- Have a 'can-do' attitude and a willingness to get stuck in
- Attention to detail and the ability to proactively identify errors and problem solve
- Basic knowledge of the motor claims process
- 25 days holiday plus bank holidays
- £24,500-£25,000 with a generous bonus scheme (£300-£600 per month)
- Regular company events
- Pension scheme
- Hybrid working schedule; 3 days in the office and 2 days at home per week
- Monthly McDonald's breakfast
