Customer Service Rep

Parkside Office Professional

Posted 6 hours ago, valid for 3 days

Uxbridge, Buckinghamshire UB8 1DH, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The job is for a Customer Service Representative located in Uxbridge with a salary of £25,000.
The ideal candidate should be passionate about providing excellent customer service and thrive in a fast-paced environment.
Key responsibilities include acting as the first point of contact for customers, handling calls, providing advice, and recording interactions.
Experience with technical processes and strong organizational skills are desirable, along with excellent communication abilities.
Candidates should be self-motivated and able to multitask effectively, with knowledge of SAP and Excel being a plus.

Job Title: Customer Service RepresentativeLocation: UxbridgeSalary: £25,000Are you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? We are seeking a dynamic Customer Service Representative to join our team in Uxbridge. If you enjoy helping customers and have great organizational and problem-solving skills, we want to hear from you!Key Responsibilities:

Act as the first point of contact for customers via phone and email
Handle inbound calls and make outbound calls when necessary
Provide clear, practical advice to customers
Record detailed notes of all customer interactions
Proactively assist customers with their queries
Adhere to company procedures and processes

Requirements:

Experience with technical processes and systems is highly desirable
Strong organizational skills and the ability to multitask effectively
Self-motivated, flexible, and willing to switch between tasks as needed
Excellent telephone manner with strong verbal and written communication skills
Passionate about delivering high-quality customer service
Ability to show initiative and solve problems efficiently
Knowledge of SAP and Excel is useful, but not essential

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