Customer Service Rep

Parkside Office Professional

Posted 6 hours ago, valid for a day

Uxbridge, Buckinghamshire UB8 1DH, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The job title is Customer Service Representative located in Uxbridge.
The salary for this position is £25,000.
Candidates should have experience with technical processes and systems, which is highly desirable.
Strong organizational skills, excellent communication abilities, and a proactive approach to customer service are required.
The role involves acting as the first point of contact for customers and providing practical advice while maintaining detailed records of interactions.

Job Title: Customer Service RepresentativeLocation: UxbridgeSalary: £25,000Are you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? We are seeking a dynamic Customer Service Representative to join our team in Uxbridge. If you enjoy helping customers and have great organizational and problem-solving skills, we want to hear from you!Key Responsibilities:

Act as the first point of contact for customers via phone and email
Handle inbound calls and make outbound calls when necessary
Provide clear, practical advice to customers
Record detailed notes of all customer interactions
Proactively assist customers with their queries
Adhere to company procedures and processes

Requirements:

Experience with technical processes and systems is highly desirable
Strong organizational skills and the ability to multitask effectively
Self-motivated, flexible, and willing to switch between tasks as needed
Excellent telephone manner with strong verbal and written communication skills
Passionate about delivering high-quality customer service
Ability to show initiative and solve problems efficiently
Knowledge of SAP and Excel is useful, but not essential

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