Customer Service Rep

Parkside Office Professional

Posted 5 days ago, valid for 20 days

Uxbridge, Buckinghamshire UB8 1DH, England

£25,000 per annum

Full Time

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Sonic Summary

The job title is Customer Service Representative located in Uxbridge.
This is a full-time position with a salary of £25,000 per annum.
Candidates should have experience with technical processes and systems, which is highly desirable.
The role requires strong organizational skills, excellent communication abilities, and a proactive approach to customer service.
Applicants should be self-motivated and flexible, with the ability to multitask effectively in a fast-paced environment.

Ref: 9433201Job Title: Customer Service RepresentativeLocation: UxbridgeFull-time, working hours. Salary: £25,000 per annumAre you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? Parkside Recruitment are seeking a dynamic Customer Service Representative to join our clients team in Uxbridge. If you enjoy helping customers and have great organisational and problem-solving skills, we want to hear from you!Key Responsibilities:

Act as the first point of contact for customers via phone and email
Handle inbound calls and make outbound calls when necessary
Provide clear, practical advice to customers
Record detailed notes of all customer interactions
Proactively assist customers with their queries
Adhere to company procedures and processes

Requirements:

Experience with technical processes and systems is highly desirable
Strong organizational skills and the ability to multitask effectively
Self-motivated, flexible, and willing to switch between tasks as needed
Excellent telephone manner with strong verbal and written communication skills
Passionate about delivering high-quality customer service
Ability to show initiative and solve problems efficiently
Knowledge of SAP and Excel is useful, but not essential

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