Corporate Collections Officer

Corporate Collections Officer

Hillingdon

20/hr

Start date: ASAP

Full Time: Mon - Fri 36/hrs a week

Hatched Recruitment is working with the local authorities and we are looking for a collection officer in the Hillingdon area.

The role will be working with the Adult Social Care Team - following the star chambers it was requested that a project was set up to address the Adult Social Care debt position, in order to release funds from the ASC bad debt provision.

A proposal has been submitted to invest 267K in transformation capitalisation, with an objective of releasing 2.2M from the bad debt provision based on a detailed debt profiling evidence.

The investment will generate an additional 162K in revenue budget savings from internal post transfers. This request is to recruit 2 x FTE Corporate Collection Officers, above establishment agency posts, to assist with the ASC Financial Transactions project over a 12 month period.

ROLE PURPOSE:

* To provide an effective, efficient and quality service to maximise collection and recovery of all invoices/recovery notices issued.

* To determine appropriate recovery action required on invoices/recovery notices, including referring to Legal services, bailiffs, recovery agents, DWP, third parties and liaising with these organisations to settle queries.

* To process credit notes, refunds, write-offs, statements, standing orders and ensuring collection of direct debits and rejected direct debits are carried out within direct debit regulations.

* Responsible for maintaining system controls to ensure the correct and timely issuing and collection of daily/periodic invoices.

EXPERIENCE

• Experience of working within a financial environment in a large organisation for more than two years.
• Demonstrable experience in dealing with the public in respect of financial affairs in writing, interview and on the telephone
• Practical experience in debt recovery and credit control.
• Experience of organising and managing a varied workload in order to meet deadlines and set targets
• Experience of presenting evidence cases in a County Court.