Client Services Support Executive

Job: Client Services Support Executive - Hybrid (Remote & Uxbridge)

• Salary; up to £22,500 (+ benefits) with a review after 6 months
• Location; 3-4 days per week home-based (1-2 days per week from their Uxbridge offices)
• Hours; 37.5 per week, Monday to Friday, shifts between 7am-6pm

This established Digital Agency is a leading provider of Digital Asset Management and workflow solutions to the retail and entertainment sectors.

As their Client Services Support Executive, you will be working in a helpdesk support team covering everything from application support e.g. "my login name doesn’t work"/ "I’ve got an error when I click this button" etc - to more account management / relationship building & support

NB: please note that this role is not for outright 'IT support’ and also does not require technical code knowledge/support. The role is approx. 80% email-based support for their clients; however, a good telephone manner & relationship building skills are required as part of the role.

Job Description

Respond, diagnose and resolve helpdesk issues to ensure customer requirements and expectations are adhered to in line with client SLA.

To effectively manage customer’s helpdesk expectations following Company policies and procedures.

Communicate, record details of action taken always following up with the appropriate Customer/Account Manager.

Record details of inquiries, comments and complaints according to internal procedures

Prepare and manage administration application activity (service reviews/reporting/invoicing etc.)

Stay up to date with system information, changes and updates via individual Account Managers and Line Managers.

Attend and assist line Manager/Account Manager with onsite/offsite client meetings where applicable.

Manage key accounts monthly administrative activity e.g. charge sheets.

Other Stuff

NB: for non-UK Citizens: we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are using a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

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Profile 29 recruitment keywords; client services executive customer support helpdesk help desk service 1st line first line account manager London Uxbridge sla home based remote hybrid