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- Manage phone calls and correspondence from customers
- Delivering step by step technical support
- Support updating records, Trackers and databases
- Create service reports based on support given over the telephone
- Work closely with multi functional departments to organise maintenance and scheduled works
- Attention to detail essential
- The ability to take ownership of tasks and work on their own initiative within a busy team
- Great communication and interpersonal abilities
- Good organisational skills
