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Customer Service - Technical Product

Trinity Resource Solutions
Posted 16 hours ago, valid for a month
Location

Uxbridge, Greater London UB8 2JG, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a Technical Support Administrator for a market-leading client in Uxbridge.
  • The role requires dynamic problem solvers with a focus on high customer service satisfaction.
  • Key responsibilities include managing customer correspondence, delivering technical support, and creating service reports.
  • Candidates should have strong attention to detail, excellent communication skills, and the ability to work independently.
  • A salary is offered at £28,000, with a requirement of at least 2 years of relevant experience.
We are currently recruiting for our market leading client based in Uxbridge. They are looking for a Technical Support Administrator to join their team. This is a role that requires dynamic, problem solvers to run through their client support holding high customer service satisfaction at the highest regard.Key Responsibilities:
  • Manage phone calls and correspondence from customers
  • Delivering step by step technical support
  • Support updating records, Trackers and databases
  • Create service reports based on support given over the telephone
  • Work closely with multi functional departments to organise maintenance and scheduled works
Key Skills Required:
  • Attention to detail essential
  • The ability to take ownership of tasks and work on their own initiative within a busy team
  • Great communication and interpersonal abilities
  • Good organisational skills

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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