- Answer inbound calls received on the service line giving customers a great customer service
- Action Voicemails left on Answer Machine
- Respond to emails received in the Service Inbox from external and internal customers
- Create Quotes for breakdowns and Services
- Close Service Reports
- Manage Account queries sent to Service
- Create and manage Return to Fits when parts are needed to fix machine and a return to site is required
- Process Worksheets that have submitted manually Manage Stock Adjustments
- Log Calls for engineer attendance.
- Create Contracts for Service Agreement
- Create and Manage Orders for cleaning products and spare parts
- To support colleagues and engage pro-actively with all areas of the business
- Be always customer orientated and to represent the company in the best way
Back to searchSales Administrator
Trinity Resource Solutions
Posted 7 days ago, valid for 12 days
Uxbridge, Greater London UB8 2JG, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The client in Uxbridge is looking for a proactive and self-motivated Service Desk Administrator with excellent admin skills and customer service experience. The role involves handling inbound calls, responding to voicemails and emails, creating quotes, and managing service reports. Candidates should have strong knowledge of Excel and be able to log calls for engineer attendance, manage stock adjustments, and create service agreements. A minimum of 2 years of experience in a similar role is required. The salary for this position is competitive, reflecting the responsibilities and experience needed.
