Service Desk Administrator

This is a brilliant opportunity for a candidate with supreme office administration/customer service experience. Working for a business who have a fantastic company culture and are highly supportive, you will be responsible for answering inbound calls, responding to emails and logging information onto the system. This role sits within the company’s service team so candidates will need to have an excellent telephone manner and 5* customer service skills, as well as strong data entry skills.Role requirements:• Answering inbound calls and responding within agreed SLA’s• Respond to emails received in the service inbox• Creating quotes• Closing service reports• Creating and managing returns• Manage stock adjustments• Creating contracts• Logging calls for Engineers attendance Candidate requirements:• Strong customer service skills• Good data entry skills• Highly organised and able to work in a fast-paced environment• Working knowledge of SAP and MS Excel would be advantageousWhat you need to do nowIf you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.