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Service Desk Coordinator

Uxbridge Employment Agency
Posted 3 days ago, valid for 12 hours
Location

Uxbridge, Buckinghamshire UB8 1DH, England

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • We are looking for a Service Co-ordinator to join our team in Uxbridge.
  • The role involves managing customer communications and ensuring jobs are completed smoothly from start to finish.
  • Candidates should have experience in customer service or a similar role, with excellent communication and organisational skills.
  • The position offers a salary of ÂŁ25,000 per year and requires a willingness to participate in a standby rota.
  • Interested applicants should submit their CVs, noting that only those contacted within 48 hours will be considered further.

We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.

Key Responsibilities:• Answering phone calls and logging jobs• Addressing customer queries efficiently• Arranging engineer visits and site parking• Preparing site visit paperwork• Daily communication with engineers• Controlling and scheduling engineers' workloads• Downloading job information• Preparing parts and paperwork for engineer collection• Providing on-road and on-site job support• Checking parts received before scheduling• Reviewing open jobs weekly• Monitoring job progress to ensure timely completion• Uploading engineer information to customer systems• Maintaining the engineers' scheduled work diary• Updating customer call log systems

Requirements:• Excellent communication and organisational skills• Ability to manage multiple tasks and priorities effectively• Experience in customer service or a similar role is advantageous• Proficiency in using computer systems and software for job logging and scheduling• Willingness to participate in the standby rota and handle emergency calls

What you need to do nowIf you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.