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Technical Support Advisor

Uxbridge Employment Agency
Posted 4 days ago, valid for a month
Location

Uxbridge, Buckinghamshire UB8 1DH, England

Salary

£20,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Salary: £25k to £27k per annum
  • Experience required: Previous experience in a technical support role
  • Role responsibilities include receiving inbound calls from customers, creating service reports, and using remote access software
  • Candidate profile should include passion for providing excellent customer service and good technical knowledge
  • Benefits include 25 days holiday, annual salary reviews, performance related bonus, competitive pension contribution, parking on site, and private healthcare

Technical Support Advisor

Uxbridge

£25k to £27k per annum

A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills.

Are you a technical whizz and savvy with fixing electrical equipment?

If so, this is an opportunity you don’t want to miss!!

What’s in it for you?

  • 25 days holiday + Bank holidays
  • Annual salary reviews
  • Performance related bonus
  • Competitive company pension contribution
  • Parking on site
  • Private healthcare

Role responsibilities:

  • Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels
  • Add clear notes on calls which are progressed for attendance
  • Create service reports with a clear description once a call has been cleared over the phone
  • Proactively Review remote access reports for faults on equipment likely to cause a breakdown
  • Use Remote access software to log on to customers equipment
  • Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
  • Highlight any potential escalations to the relevant Managers

Candidate profile:

  • Previous experience in a technical support role
  • Passionate about providing excellent Customer Service
  • Excellent telephone manner and good verbal and written communication skills
  • Knowledge of SAP and Excel useful but not essential

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.