Back to search
Hire Monitoring Claims Handler
Uxbridge
£22,500 to £26,000 per annum plus bonus
Full time, permanent
Hybrid working after induction and training
Benefits:
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive training and clear progression paths.
- 25 days annual leave plus bank holidays.
- Company pension scheme and life assurance.
- Employee benefits package including wellness initiatives and retail discounts.
- Free on-site parking and a supportive team environment.
About the Company:
Join a well-established and growing organisation in the motor claims industry, renowned for its commitment to delivering outstanding customer care and maintaining strong, long-term relationships with clients. With a focus on professionalism, innovation, and teamwork, the company offers a dynamic and rewarding environment for career development.
The Role:
As a Hire Monitoring Claims Handler, you will be responsible for managing non-fault motor claims, ensuring excellent customer service while overseeing the process through to the repair completion or settlement payment. Key responsibilities include:
- Managing a portfolio of customer accounts and providing consistent, high-quality customer care.
- Maintaining proactive communication with third-party insurers, garages, and engineers to keep customers updated.
- Conducting investigations and resolving issues to minimise business impact.
- Liaising with internal teams, senior management, and external stakeholders, including solicitors, to progress claims effectively.
- Adhering to industry standards and guidelines to ensure compliance and cost recovery for the business.
About You:
We're looking for a motivated and customer-focused individual who thrives in a dynamic environment. The ideal candidate will have:
- Proven experience in customer service, with the ability to handle high volumes of inbound and outbound calls.
- Exceptional verbal and written communication skills.
- Strong organisational, time management, and attention to detail skills.
- The ability to manage competing priorities under pressure and meet deadlines.
- Confidence in negotiating and influencing outcomes.
- Proficiency in Microsoft Word, Excel, and Outlook.
- A positive, 'can do' attitude and the ability to handle challenging situations professionally.
- A knack for building effective relationships with customers and colleagues alike.
Why Join?
If you're looking to advance your career in a role that combines customer service, problem-solving, and relationship management, this is the opportunity for you. Join a team that values your contributions and supports your professional growth in a friendly and dynamic workplace. Apply today!
