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Litigation Administration Assistant
A great opportunity has arisen for a junior professional to join a claims management company, working as a litigation administration assistant.
This company provides credit hire and intervention services to 'non-fault' motorists, aiming to provide the highest level of service possible to their customers throughout their claims journey.
Main responsibilities:
- Assisting with the team's diaries and chasing clients/Third Party Insurers/panel solicitors for updates where appropriate
- Being a point of contact for panel solicitors for ad hoc enquiries i.e. sending over any missing documents or desired inter-party correspondence.
- Control and update the Litigation team central diary of claims listed for trial.
- Assisting the litigation team with any ad hoc tasks.
- Making outbound calls/sending emails to the client's personal injury solicitors to obtain correct contact information and updates on the progress of the clients claim.
- Assisting the Finance Team on an ad hoc basis with allocation of payments into the litigation team and liaising with accounts where necessary.
- Assisting the Litigation Team on an ad hoc basis with any introduction/on boarding calls to clients.
- Control and update the list of non-coop clients received from panel solicitors. Assist the team with re on boarding clients when required.
Essential skills:
- Customer service experience
- Strong verbal and written skills
- Excellent organisational skills, time management skills and attention to detail
- The ability to work under pressure with competing priorities and meet deadlines
- Computer literate with a working knowledge of Word/Excel/Outlook
- The ability to build effective relationships with customers and colleagues
- Have a positive, 'can do' attitude
Desirable Skills:
- Previous experience within a legal environment is a bonus but not essential
This is a great opportunity for an individual looking to kick-start their career in the legal/claims/insurance space, gaining hands-on experience with motor claims and credit hire cases.
As a Litigation Administration Assistant, you will join a well-established team of claims handlers, team leaders and other administration assistants, providing you with plenty of training and support.
This company prides itself on its fun, friendly and rewarding culture. There are many social events throughout the year and there are consistent internal promotional opportunities.
