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The Company:
Vision Vehicle Solutions has been helping victims of traffic accidents for over 20 years and provides a full claims management service and replacement vehicles to its clients. VVS is now a wholly owned subsidiary of Markerstudy Insurance Group.
The Company is very much about having fun whilst getting the job done with a relaxed dress code and scheduled fun events for our people every year.
The Role:
The litigation team admin assistant will be responsible for supporting our litigation team with processing the large volume of claims we pass out for litigation each month.
This is a hybrid role with 3 days per week in one of our offices in either Uxbridge or Norwich and 2 days per week working remotely.
Main responsibilities:
- Assisting with the team’s diaries and chasing clients/TPIs/ panel sols for updates where appropriate
- Being a point of contact for panel sols for ad hoc enquiries i.e. sending over any missing docs or desired inter party correspondence.Â
- Control and update the Lit team central diary of claims listed for trial.
- Assisting the lit team with any ad hoc tasks.Â
- Making outbound calls/sending emails to the client’s personal injury solicitors to obtain correct contact information and updates on the progress of the clients claim.
- Assisting the Finance Team on an ad hoc basis with allocation of payments into the lit team and liaising with accounts where necessary.Â
- Liaising with panel sols to deal with any disbursement/payment queries.
- Assisting the Lit Team with any introduction/on boarding calls to clients.
- Control and update the list of non coop clients received from panel sols. Assist the team with re onboarding clients when required.Â
Essential skills:
- Customer service experience
- Strong verbal and written skills
- Excellent organisational skills, time management skills and attention to detail
- The ability to work under pressure with competing priorities and meet deadlines
- Computer literate with a working knowledge of Word/Excel/Outlook
- The ability to build effective relationships with customers and colleagues
- Have a positive, ‘can do’ attitude
Desirable Skills:
- Previous experience within a legal environment preferred but not essential
