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As part of the Property & Estates Team co-ordinate and deliver a comprehensive Estates Management Service in managing and developing key assets including the commercial portfolio, strategic land holdings and development sites, ensuring that the Councils financial returns are optimised and long-term interest is safeguarded in accordance with the Development and Asset Management Strategies.
To be responsible for managing an agreed portfolio of assets to ensure financial returns are optimised. Deputise for the Principal Estates Surveyor and Head of Property and Estates and proactively participate in relevant meetings as required.
A. Job Description
1. People Management
No direct supervisory responsibility however may be required to assist in induction and training of peers and new employees.
Act as Project Manager on specific service tasks
Resident & Community Contribution
Understand the needs of customers and convey this to colleagues across the asset management portfolio and adhere to the Councils customer care standards when undertaking work for internal or external customers.
Ensure designated suppliers and contractors undertake customer service activities in line with the Councils vision of putting residents first and fulfil their obligations to receive, manage and respond to complaints.
Support the accurate, timely and appropriate response to Member enquiries, complaints and Freedom of Information requests within agreed timescales.
Promote and develop a positive image of the Council and of the Borough, through all dealings with customers and external agencies; eg at public meetings, through community initiatives and events and contact with staff and residents
1. QUALIFICATIONS
Degree or equivalent qualification in relevant subject.
RICS qualified.
Evidence of continued professional development.
2. STATUTORY or ROLE SPECIFIC REQUIREMENTS
Must have a full, current UK driving licence and the use of a vehicle at all
times.
Ability to fully access sites in order to inspect land and buildings.
Ability to travel out of Borough to evaluate potential contractors and consultants.
Ability to work flexibly to meet the needs of the service which will include
occasional attendance at evening meetings
3. EXPERIENCE
Experience of working in a team.
Demonstrable experience and knowledge of Landlord and Tenant Law and
practice
Experience of analysing and conveying complex information to a number of different audiences.
Significant experience of property case management.
Experience of developing and managing a strong customer service culture.
Interim Senior Estates Surveyor Interim Senior Estates Surveyor Interim Senior Estates Surveyor Interim Senior Estates Surveyor
