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Resident Liaison Officer

Howells Solutions Limited
Posted 19 days ago, valid for 6 days
Location

Uxbridge, Greater London UB81QS, England

Salary

£30,000 - £34,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Resident Liaison Officer position is a full-time, permanent role based in Uxbridge with a salary range of £30,000 to £34,000 plus a car allowance.
  • The successful candidate will be responsible for developing positive relationships with residents during refurbishment and maintenance works in social housing.
  • Ideal applicants will have experience working for a main contractor on similar projects, though training will be provided on the job.
  • Key responsibilities include visiting tenants, resolving queries, and liaising with housing associations, requiring a full clean driving license and own vehicle.
  • This role is suited for individuals with strong communication skills and a proactive approach to tenant engagement.

Resident Liaison Officer - Social Housing Planned Works

Based in Uxbridge

Full time, permanent

30,000 - 34,000 + car allowance

Howells are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Uxbridge and surrounding areas.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

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