Resident Liaison Officer

Howells Solutions Limited

Posted 20 hours ago, valid for a month

Uxbridge, Greater London UB81QS, England

£30,000 per annum

Full Time

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Sonic Summary

The Resident Liaison Officer position is a full-time, permanent role based in Uxbridge, offering a salary between £30,000 and £34,000 plus a car allowance.
The role involves developing positive relationships with residents during refurbishment and maintenance projects in social housing.
Candidates should ideally have experience working for a main contractor on similar projects, although training will be provided.
Key responsibilities include managing tenant communications, resolving complaints, and attending tenant forum meetings.
A full clean driving license and own vehicle are required for this position.

Resident Liaison Officer - Social Housing Planned Works

Based in Uxbridge

Full time, permanent

£30,000 - £34,000 + car allowance

Howells are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Uxbridge and surrounding areas.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

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