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To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
To provide the day to day front of house management and administration functions for the centre.
To be confident in using databases and inputting information.
1. QUALIFICATIONS
Educated to GCSE level (or equivalent) including English and Maths
First Aid at Work qualification
2. STATUTORY or ROLE SPECIFIC REQUIREMENTS
Ability to work flexibly to meet the needs of the service - postholder will be assigned to one establishment but may occasionally be required to cover other sites
3. EXPERIENCE
Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment
Experience of using a range of ICT software systems and packages
Experience of working in a children's centre
Experience of working with families with complex needs
4. KNOWLEDGE & SKILLS
Excellent ICT skills and the ability to learn new systems as required
Ability to be the 'superuser’ with regard to the children’s database, supporting the wider staff group to make best use of the resource.
Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries
Ability to produce documents to a high quality, paying particular attention to grammar and spelling
Ability to be flexible and prioritise work to meet deadlines
Ability to effectively enter, amend and quality assure data, observing the need for confidentiality
RQ1288846
